Privacy Policy

Last Updated: 2025

Introduction

Magneticslots Casino (the "Casino", "we", "us", or "our") operates under the management of Neon Games S.R.L. and holds gaming licences from Anjouan iGaming and Curaçao (Licence No. OGL/2025/5102/6536). We respect your privacy and are committed to protecting your personal information in accordance with applicable data protection laws and regulations.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you access our website, create an account, or use our services. By using Magneticslots Casino, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Account Registration Data

When you create an account with Magneticslots Casino, we collect personal information necessary to verify your identity and comply with regulatory requirements. This includes your full name, date of birth, residential address, email address, mobile phone number, and username. Australian players must provide accurate identification details to meet anti-money laundering obligations and age verification standards.

Financial Information

We collect payment information when you deposit or withdraw funds from your account. This includes credit card details (Visa, Mastercard), e-wallet account information (Neteller, ecoPayz), cryptocurrency wallet addresses (Bitcoin, Ethereum, XRP), and transaction history. Your financial data is processed through secure third-party payment processors who maintain PCI DSS compliance standards.

Identity Verification Documents

Before processing withdrawals, we require identity verification documents including government-issued photo identification (driver's licence, passport), proof of address (utility bill, bank statement), and payment method verification. These documents help prevent fraud, money laundering, and underage gambling.

Gaming Activity Data

We automatically collect information about your gaming activity including games played, bet amounts, wins and losses, bonus usage, wagering progress, session duration, and account balance history. This data helps us provide personalized services, detect unusual activity, and fulfill regulatory reporting requirements.

Technical and Device Information

When you access our website, we automatically collect technical data including IP address, browser type and version, device type and operating system, screen resolution, time zone settings, referring website URLs, and pages visited. We use cookies and similar tracking technologies to enhance your user experience and analyze website performance.

Communication Records

We maintain records of all communications between you and our customer support team, including live chat transcripts, email correspondence, and phone call recordings (where applicable). These records help us improve service quality and resolve disputes.

How We Use Your Information

Account Management and Service Delivery

We use your personal information to create and maintain your account, process deposits and withdrawals, verify your identity, provide customer support, and communicate important account updates. Your data enables us to deliver the gaming services you've requested and manage your relationship with the casino.

Regulatory Compliance

We process your personal data to comply with licensing requirements, anti-money laundering regulations, responsible gambling obligations, and taxation reporting. Our licences from Anjouan iGaming and Curaçao require strict adherence to player protection standards and financial transparency.

Security and Fraud Prevention

Your information helps us detect and prevent fraudulent activity, money laundering, identity theft, bonus abuse, and unauthorized account access. We employ risk assessment tools and monitoring systems to protect both you and the casino from security threats.

Marketing and Promotions

With your consent, we may use your email address and phone number to send promotional offers, bonus notifications, tournament announcements, and other marketing communications. You can opt out of marketing messages at any time through your account settings or by contacting customer support.

Product Improvement

We analyze gaming activity data and user behavior to improve our website functionality, develop new features, enhance game selection, and optimize user experience. This analysis uses aggregated and anonymized data wherever possible.

Data Sharing and Disclosure

Third-Party Service Providers

We share your personal information with trusted third-party service providers who assist in operating our casino. These include payment processors (Visa, Mastercard, cryptocurrency networks), game providers (Red Tiger Gaming, Evoplay, Blueprint Gaming), identity verification services, hosting providers, and customer support platforms. All third parties are contractually obligated to protect your data and use it only for specified purposes.

Regulatory Authorities

We may disclose your personal information to licensing authorities, financial intelligence units, law enforcement agencies, and tax authorities when required by law or to comply with legal obligations. This includes reporting suspicious transactions under anti-money laundering legislation and cooperating with regulatory investigations.

Business Transfers

In the event of a merger, acquisition, sale of assets, or corporate restructuring, your personal information may be transferred to the acquiring entity. We will notify you of any such change and ensure the new entity maintains equivalent privacy protections.

Legal Requirements

We may disclose your information when necessary to protect our legal rights, enforce our terms and conditions, respond to legal processes (court orders, subpoenas), or protect the safety and security of our users and the public.

Affiliates and Partners

We do not sell, rent, or trade your personal information to third-party marketers. Information sharing with affiliate partners occurs only with your explicit consent and in accordance with applicable data protection laws.

Data Security Measures

Encryption and Technical Protection

We employ industry-standard SSL (Secure Socket Layer) encryption to protect data transmission between your device and our servers. All sensitive information, including passwords and financial data, is encrypted both in transit and at rest. Our systems undergo regular security audits and vulnerability assessments.

Access Controls

Access to personal information is restricted to authorized personnel who require it for legitimate business purposes. Employees with data access receive training on privacy obligations and face disciplinary action for unauthorized disclosure or misuse.

Segregated Fund Storage

Player funds are held in segregated accounts separate from operational funds, as required by our licensing jurisdictions. This protects your money in the event of financial difficulties or insolvency.

Account Security Features

You can enhance your account security by creating a strong password, enabling email notifications for account activity, and logging out after each session. Never share your login credentials with anyone, and contact support immediately if you suspect unauthorized access.

Your Privacy Rights

Access and Correction

You have the right to request access to the personal information we hold about you. You can update most account details directly through your account settings. For other corrections or access requests, contact our customer support team via live chat or email.

Data Portability

You may request a copy of your personal data in a structured, commonly used, and machine-readable format. We will provide this information within a reasonable timeframe, subject to identity verification.

Deletion and Erasure

You can request deletion of your account and associated personal data by contacting customer support. We must retain certain information for regulatory compliance, financial reporting, and legal obligation periods (typically seven years for financial records). After these retention periods expire, we securely delete or anonymize your data.

Marketing Opt-Out

You can withdraw consent for marketing communications at any time by clicking the unsubscribe link in promotional emails, adjusting your account preferences, or contacting customer support. Opting out does not affect transactional communications related to your account.

Objection and Restriction

You have the right to object to certain data processing activities and request restriction of processing in specific circumstances. Contact our data protection officer to exercise these rights.

Complaints

If you believe we have not handled your personal information appropriately, you may lodge a complaint with the relevant data protection authority in your jurisdiction. Australian residents can contact the Office of the Australian Information Commissioner (OAIC).

Cookies and Tracking Technologies

Essential Cookies

We use essential cookies to enable core website functionality, maintain your login session, remember your preferences, and ensure security. These cookies are necessary for the website to function and cannot be disabled.

Performance and Analytics Cookies

Performance cookies collect information about how you use our website, including pages visited, time spent, and navigation patterns. This data helps us identify technical issues and improve user experience. These cookies do not identify you personally.

Functionality Cookies

Functionality cookies remember your choices (language preference, currency, game favorites) to provide enhanced features and personalized content. You can control these cookies through your browser settings.

Managing Cookie Preferences

Most web browsers allow you to control cookies through browser settings. You can block or delete cookies, but this may affect website functionality and your ability to access certain features. Mobile users can manage tracking through device privacy settings.

Children's Privacy

Magneticslots Casino strictly prohibits use by individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a person under 18 has created an account, we immediately close the account, void all transactions, and delete associated personal data. Parents or guardians who believe their child has provided information to us should contact customer support immediately.

International Data Transfers

Magneticslots Casino operates internationally and may transfer your personal data to countries outside your country of residence. When transferring data to jurisdictions with different data protection standards, we implement appropriate safeguards such as standard contractual clauses, binding corporate rules, or adequacy decisions. Australian player data may be processed in jurisdictions where our servers, payment processors, or game providers are located.

Data Retention Periods

We retain your personal information for as long as your account remains active and for additional periods required by law or legitimate business purposes. Active account data is retained indefinitely while your account remains open. After account closure, we retain financial records for seven years to comply with anti-money laundering regulations and taxation requirements. Marketing consent records are kept for three years after withdrawal. Communication records are retained for five years to resolve disputes and improve service quality.

Responsible Gambling Data

We process personal information to fulfill our responsible gambling obligations and help players maintain control over their gaming activities. This includes monitoring deposit patterns, gameplay duration, betting behavior, and self-exclusion requests. You can set deposit limits, loss limits, session time limits, and cooling-off periods through your account settings. Self-exclusion requests are shared with sister casinos and industry databases to ensure comprehensive protection.

Third-Party Websites

Our website may contain links to third-party websites, including game providers, payment processors, and affiliate partners. We are not responsible for the privacy practices of these external sites. When you leave Magneticslots Casino, we encourage you to review the privacy policy of each website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date and, where appropriate, by sending email notifications. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us through the following channels:

Email: [email protected]

Live Chat: Available 24/7 through the website

Data Protection Officer: [email protected]

Mailing Address: Neon Games S.R.L. (address available upon request)

For Australian-specific privacy inquiries or complaints, you may also contact:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

Consent

By creating an account and using Magneticslots Casino services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You acknowledge that you have read and understood how we handle your data and agree to these terms.